On November 6, 2025, thousands of users across the United States reported Amazon outages, preventing them from completing purchases or adding items to their carts. According to Downdetector, the problem began at 6:29 p.m. ET and lasted less than an hour, but it has sparked a wave of complaints ahead of the holiday shopping season.
The online monitoring resource Downdetector.com recorded more than 6,400 reports from users who had problems with placing orders or working with Amazon’s shopping cart.
51% reported an inability to complete a purchase;
40% reported problems with the shopping cart;
the rest reported difficulties with the mobile app.
Although the incident was short-lived, the online reaction was fierce – more than a thousand users left comments on the outage monitoring site, and the social network X (formerly Twitter) was filled with messages asking “what happened to Amazon?”.
The company quickly resumed work, and representatives of Amazon Web Services (AWS) assured Reuters that “all services are operating normally.” At the same time, AWS failures were also recorded briefly, which raised fears of a repeat of a large-scale accident similar to the one in October.
This is not the first time that Amazon has had technical problems in the past month. On October 20, 2025, the AWS service suffered a serious failure in one of its main data centers in Northern Virginia, which temporarily paralyzed the work of more than 1,000 companies, including Snapchat, Reddit, Venmo, Microsoft Teams, Coinbase and others.
The cause was a DNS resolution error, a failure in the system that translates domain names into digital IP addresses. This made a number of websites and applications temporarily unavailable around the world.
The current incident with Amazon.com, according to experts, is not related to the October outage, but it once again highlighted the vulnerability of even the most powerful digital ecosystems, when a single technical error can paralyze millions of transactions.
Although the Amazon outages were short-lived, the incident showed how dependent online businesses have become on the continuity of cloud services. Even a few minutes of downtime can lead to significant financial losses and a wave of negativity among users. For companies of Amazon’s level, this is another reminder that stability and backup mechanisms are no less important than the speed of purchases.
