American company DoNotPay, which positioned its chatbot as “the world’s first robot lawyer”, was fined $193,000 for misleading users. The US Federal Trade Commission accused the company of not being a substitute for real lawyers and violating laws on the provision of legal services.
DoNotPay claimed that its AI bot could perform the functions of a real lawyer and help clients solve their legal problems, but the Commission found that the company did not carry out compliance checks on its services. In addition, DoNotPay did not have its own legal staff to check the quality of documents provided to clients.
The fine is part of the FTC’s Operation AI Comply, which aims to combat deceptive artificial intelligence technologies. DoNotPay has agreed to inform customers of the limitations of its services and not to claim that its products can fully replace lawyers.
DoNotPay became famous for its promise to save clients thousands of dollars by using artificial intelligence technology to replace expensive lawyers; DoNotPay also planned to bring its product to the US$200 billion legal market, but its efforts were unsuccessful due to the lack of appropriate legal standards. Everything ended in failure.
This case highlights the importance of legal regulation of the use of artificial intelligence technologies, especially in areas where they have the potential to deceive consumers. The use of artificial intelligence must comply with applicable laws to protect users from fraud.